Retail Keynote Speaker Ryan Jenkins
Wall Street Journal Bestselling Leadership Author
and Award-Winning Keynote Speaker
Build More Connected Retail Teams
Retail may be transformed by technology, but it’s still powered by people. Every customer experience is influenced by the employees creating it, and by how connected those employees feel to their managers, teammates, and organization.
Today’s retailers are navigating frontline turnover, talent shortages, changing customer expectations, rapid advances in AI and automation, and a multigenerational workforce with up to five generations working side by side.
Today's retail organizations are working to:
Strengthen teamwork and communication across stores, frontline teams, operations, and corporate functions
Connect a multigenerational workforce with different expectations, experiences, and communication styles
Attract, engage, develop, and retain Gen Z and the next generation of retail talent
Equip frontline managers to build stronger relationships and lead increasingly diverse teams
Create greater consistency and connection across locations and distributed workforces
Embrace AI and technology while preserving the human experiences that build customer loyalty
Ryan equips retail professionals with practical, research-backed strategies to build stronger relationships, communicate more effectively across generations, and create teams where people feel connected and equipped to perform.
Whether speaking to executives, store leaders, frontline managers, sales teams, emerging leaders, or industry associations, Ryan delivers an engaging keynote experience with actionable insights that strengthen workplace culture, improve collaboration, and prepare people for what’s next.
Exceptional customer experiences start with connected employee experiences.
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Ryan’s Keynote Topics for
Retail Organizations
Connectable
Strengthening Relationships to Improve Teamwork, Engagement & Customer Experience
Retail is a relationship business. The connections employees have with their managers and teammates directly influence engagement, retention, performance, and the experience they create for customers.
Ryan reveals practical strategies to strengthen workplace relationships and create cultures where people feel seen, supported, and connected.
Strengthen relationships between frontline employees and managers.
Improve teamwork across stores, departments, shifts, and locations.
Create greater connection and belonging across the workforce.
Build stronger employee experiences that positively impact the customer experience.
Generational Connection
Leading & Working Across Generations in Retail
Retailers aren’t just employing a multigenerational workforce…they’re serving a multigenerational customer base.
Ryan helps leaders and employees move beyond generational stereotypes to understand the experiences and expectations shaping each generation and how those differences influence work, communication, and customer behavior.
Understand what motivates different generations at work.
Equip managers to lead Gen Z and younger employees more effectively.
Improve communication and teamwork across generations.
Attract, engage, develop, and retain the next generation of retail talent.
Better understand how generational differences influence customer expectations and experiences.
Team Binding
The Relationship Advantage in the Age of AI
Retail teams are often dispersed across stores, shifts, departments, distribution centers, and corporate offices. Communication may be constant, but that doesn’t mean teams are truly connected.
Ryan introduces the practical habits and systems that help teams continuously strengthen trust, alignment, and support.
Build stronger, more connected teams across locations and shifts.
Strengthen trust, alignment, and collaboration.
Improve connection between frontline employees and leaders.
Help teams navigate AI, automation, and continuous change.
Move beyond episodic team building and create continuous team binding.
Every leader needs
to hear Ryan.
-Patrick Lencioni